Terms of Use

Welcome to LTVplus University, a service provided by LTVplus (“we,” “us,” or “our”). By accessing or using our online courses, you agree to comply with and be bound by the following terms and conditions:

1. Acceptance of Terms

By accessing or using LTVplus University Courses you acknowledge that you have read, understood, and agreed to be bound by these terms.

2. Course Enrollment

To enroll in our courses, you must provide accurate and complete information such as name, email address, and contact details. Payment information must be valid, and you agree to pay the fees associated with the course.

3. Intellectual Property

All content provided in the courses is the intellectual property of LTVplus. You may not reproduce, distribute, or modify the content without written permission.

4. User Conduct

Users participating in LTVplus University Courses are expected to maintain responsible and respectful behavior, demonstrating professionalism and adherence to ethical standards. This includes treating fellow learners, instructors, and course materials with respect, refraining from engaging in unlawful activities and upholding intellectual property rights. Any form of disruptive behavior, harassment, or violation of these guidelines may result in disciplinary actions, ranging from warnings to temporary suspension or permanent termination of course access, at the discretion of LTVplus. Enrolled users are required to comply with all platform policies, and failure to do so may lead to consequences outlined in the user conduct section.

5. Refund Policy

At LTVplus, we are committed to providing a valuable and enriching learning experience for all our participants. Our refund policy is designed to be fair and accommodating. Refunds will be considered on a case-by-case basis, taking into account individual circumstances. We understand that situations may vary, and we are committed to evaluating requests with empathy and flexibility. If you have concerns about your purchase, please reach out to us, and we will work with you to find a suitable solution. Please carefully review the following terms regarding refunds:

Refund Request Procedure

To request a refund, users must submit a written request to team.training@ltvplus.com within the specified timeframe, clearly stating the reason for the refund.

Evaluation of Refund Requests

Refund requests will be evaluated on a case-by-case basis. Factors such as the nature of the issue, efforts made to resolve it, and the impact on the learning experience will be considered.

Processing Time

Refund requests will be processed within 7 business days of receipt. The actual refund transaction may take additional time depending on the payment method and financial institutions involved.

Course Materials

Once a refund is processed, the user will lose access to all course materials, and any downloaded content must be deleted.

Changes to Refund Policy

LTVplus reserves the right to update or modify the refund policy at any time. Users will be notified of such changes, and the latest version of the policy will be posted on the platform.

By enrolling in LTVplus University, users acknowledge and agree to comply with the terms of this refund policy.

6. Eligibility for Employment at LTVplus

Graduates of LTVplus University may be eligible to apply for positions at LTVplus, but employment is not guaranteed. Upon successful completion of the courses, graduates will be provided with valuable skills and knowledge, enhancing their eligibility for roles within our organization. As part of our commitment to supporting our graduates, they will be actively endorsed to various campaigns facilitated by LTVplus, aligning their skills with relevant opportunities. It is important to note that while graduates will benefit from this endorsement, they will undergo the same rigorous hiring process as other eligible applicants in different campaigns. Employment decisions will be based on a combination of qualifications, skills, and organizational fit, ensuring a fair and merit-based selection process for all candidates. We encourage our graduates to leverage their newly acquired expertise and seize the opportunities presented through this endorsement as they embark on their journey toward a career in the dynamic field of customer support and e-commerce.

7. Termination

LTVplus reserves the right to terminate access to the platform for any user violating these terms.

8. Limitation of Liability

LTVplus is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform.