Customer Support Essentials Program
Introduction to a career in customer support.
Details to know
- Duration: 2 weeks
- LTVplus certificate
- Quizzes & assessments
- English
What you'll learn
- Learn the historical context and current relevance of customer support, including key concepts and industry trends.
- Master essential software and platforms for tasks like project management, data analysis, and content creation, streamlining your daily work.
- Gain hands-on experience with customer support software, ticketing systems, and live chat platforms, ensuring effective issue resolution and customer satisfaction.
- Explore various e-commerce platforms, understand their features, and learn to choose the best fit for your business needs.
- Dive into the world of customer support communication, from email marketing to chatbots, and discover how to engage customers effectively.
- Access valuable insights on customer support career paths, job market trends, and job postings, helping you advance your career in the industry.
7 mini-courses
Intro to Customer Support
Foundational insights into customer support essentials, e-commerce and many more.
Office and Communication Tools
Streamline collaboration with Google Suite: integrating scheduling, communication, and content creation into a unified platform.
Helpdesk Tools
The intricacies of helpdesk tools and their applicability for businesses.
E-commerce Tools
The comprehensive guide to understanding and effectively utilizing order management software and tools.
Chat support 101
Fundamental skills and knowledge required to excel in providing chat-based customer support within the dynamic BPO industry.
Empathy and Personalization
The art of connecting with customers through empathetic communication and personalized interactions.
Career Center
Unlock your full potential with the LTVplus Career Center, your gateway to a world of opportunities in the e-commerce industry.
Hear from our graduates
The trainers were helpful and knowledgeable. It is easy for me to seek assistance and ask questions whenever needed.
Alfredo D. LTVplus graduate The training was great. The facilitators and trainers did a great job sharing their knowledge and training the new hires.
Mark C. LTVplus graduate During training, we receive all the support available, and every question is answered.
Krissah A. LTVplus graduate Perfect. Everyone can learn from one another, and support is truly wonderful.
Maricel G. LTVplus graduate I had a good experience! The talk was very welcoming, and the program was interactive.
Patricia J. LTVplus graduate The process was eye-opening; the way of working here is so different from what I was used to in call centers.
Ana E. LTVplus graduate The training was a delightful experience, as the trainer made sure that we were given enough time to go through the review materials before taking them.
Wilfred M. LTVplus graduate The training was fun and engaging. We absorbed a significant amount of knowledge in a very short span of time, which enabled us to be fully prepared for the actual work.
Jayson J. LTVplus graduate It was good. I love that the information is stored, allowing one to review it from time to time.
Brenda W. LTVplus graduate It was like an on-the-job training. I struggled at the beginning, but I am now getting more familiar with the process.
Ruffa S. LTVplus graduate The training was really well-organized, and they made sure to provide me with all the support I needed to get my job done.
Kenn M. LTVplus graduate Overall, it was great. The information was straightforward and easy to understand.
Marie A. LTVplus graduate
Join the LTVplus family
Successfully completed your course? Apply for a job at LTVplus to start your career in the customer support industry and unlock exciting work opportunities. Work from anywhere, we’re fully remote.
